Privacy policy
This policy describes how NiceDial Tech collects and uses information when you visit the WChat website, create an account, or contact us for support.
1. Who we are
WChat is a WhatsApp team inbox product operated by NiceDial Tech. For privacy questions, contact us at techsupport@nicedialtech.com or use our contact form.
2. Information we collect
We may collect the following categories of information:
- Account information — organisation name, your name, work email, and password when you register.
- Contact form data — name, email, company, phone number, subject, and message when you reach out to us.
- WhatsApp messaging data — messages, contact numbers, and media exchanged through your connected WhatsApp Business account while using WChat.
- Technical and usage data — IP address, browser type, device type, pages viewed, and timestamps to operate and secure the service.
3. How we use your information
We use personal data to:
- Provide, operate, and improve WChat;
- Respond to contact requests and support tickets;
- Connect your organisation to the Meta WhatsApp Business Platform;
- Send service-related communications;
- Comply with law and protect rights and safety.
4. Cookies and session storage
We use strictly necessary cookies and session storage for authentication, CSRF protection, and theme preferences. You can control cookies through your browser settings; disabling some cookies may affect site behaviour.
5. Sharing of information
We do not sell your personal information. We may share data with service providers who assist us (for example hosting, email delivery), and with Meta when you connect WhatsApp through the official Business Platform APIs. We may also disclose information if required by law.
6. Data retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law.
7. Security
We implement reasonable technical and organisational measures designed to protect personal data. No method of transmission or storage is completely secure.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise rights, contact us at techsupport@nicedialtech.com.
9. Children
Our services are directed at businesses and adults. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this privacy policy from time to time. We will post the revised version on this page and update the “Last updated” date.
11. Contact
NiceDial Tech
Phone: +91 89014 05879
Email: techsupport@nicedialtech.com
Contact form
This document is provided for general information and does not constitute legal advice.